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Have a question, issue or idea? We're here to help. Please use the tabs above or links below to contact us.

General: How to find us, address, telephone and email contact details. Find us here.

Media: How to get in touch with our lovely Media team and all other press enquiries.

Shop: Bought something and haven't received it yet, or got a query about things we're selling?

Fundraising: Get in touch with our Fundraising team for help on how to fundraise for Red Nose Day.

Partners: For all questions about our partners, please get in touch with our Corporate team.

Schools: Our schools team are very happy to help with all your questions.

Complaints: If you are unhappy with any aspect of Comic Relief or Red Nose Day, please let us know.

Site problems: Get in touch if our site makes you want to throw your computer out of the window.
You can find us here:

Comic Relief UK
5th Floor, 89 Albert Embankment
London SE1 7TP
UK

Fax: 020 7820 5500

Email: webmaster@rednoseday.com
Got a question about the shop, about your order? Have a quick read below...
  • If you ordered a Fundraising DVD then this will be delivered separately from any other items you might have bought.
  • Don't forget that from the time we receive your order, we aim to deliver your goods to you within 10 working days, however please allow another 2 working days before querying a non-delivery.
  • If any goods ordered from us are faulty, please return them using the address label and returns slip provided on the delivery note as soon as possible to Red Nose Day Online Shop Returns, PO Box 56, Jarrow, NE32 3WW, securely packaged.
  • The progress of orders can be tracked online. Please log in through your user profile.
Click here for more useful answers to Frequently Asked Questions. Or, contact us using the form below. We'll get back to you as soon as we can.
Have a question or idea you'd like to share with us, or just need help from our fundraising team? Get in touch by filling out the form below and our Fundraising team will get back to you as soon as possible.
Have a question about out partners or want to get in touch about working with Comic Relief? Get in touch by filling out the form below and our Corporate team will get back to you as soon as possible.
Before you get in touch, have you seen our FAQs and Fundraising Forum? The answer to your question might be there!

Lodging a complaint

We are sorry if you are unhappy with any aspect of Comic Relief or Red Nose Day - if you have a complaint please do let us know. We take all complaints seriously and will ensure that we respond in a timely manner.

The easiest way to make a complaint is by completing the form below. Alternatively you can write us a letter or send us a fax.

Comic Relief UK
5th Floor, 89 Albert Embankment
London SE1 7TP
UK

Fax: 020 7820 5500

Please mark all written correspondence for the attention of Joanna Keefe.

We will acknowledge your contact within 2 working days of receipt and let you know who is dealing with your complaint.

Thank you
Want to know more about how to organise the Big One in your school? Get in touch by filling out the form below and our Schools team will get back to you as soon as possible.
  • Noses ordered on the Deposit Scheme before 24th January will be delivered by 16th February.
  • Nose orders received after February 1st will be delivered within 10 working days of the receipt of your order.
  • Once you have held your event, remember to send in the outstanding money for your Nose Deposit Scheme noses, plus any additional money raised, along with the slip on your delivery note, as a cheque made payable to 'Red Nose Deposit Scheme', to Red Nose Day Schools' Stuff, Freepost NAT 4756, Jarrow, NE32 3BR
Click here for more useful answers to Frequently Asked Questions. Or, contact us using the form below.
If our website is making you want to throw your computer out of the window, get in touch and our Web team will get back to you as soon as possible.