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Frequently Asked Questions

Red Nose Day
 Comic Relief
 Fundraising
 Schools Fundraising
 Gift Aid
 The Nationwide Comic Relief Credit Card
 How to pay your money in and get a receipt
 TV/Artists
 BBC Phone and Text Competitions
 Sport Relief
Merchandise and Companies
 Nose Deposit
 Climate Change
 Join Up/Send My Friend to School
 Keeping in touch
 Comic Relief USA


Red Nose Day

What is Red Nose Day?

Red Nose Day is a UK wide fundraising event organised by Comic Relief every two years. It culminates in a night of TV treats on BBC ONE.

When is the next Red Nose Day?

Friday 16 March 2007!

What's so special about Red Nose Day?

On Red Nose Day everyone in the country is encouraged to throw caution to the wind, cast their inhibitions aside, put on a Red Nose and do something wild to raise money. In the country's schools, uniforms are replaced by fancy dress and teachers are auctioned off to pupils. In offices across the nation, assistants take charge, not to mention their revenge, for the day. On buses and trains up and down the land people plait their hair together, attempt to sit down while wearing a tutu or simply shake hands with their fellow passengers wearing a pair of pants on their head.

So it's all about having a laugh then?

That's a big part of it for sure but at the same time we try to raise awareness too. Whenever we communicate with the public we ensure that amongst all the fun and games we include information about the very serious work we're supporting in the UK and Africa. We especially encourage young people to look into the issues underlying our work by running special education initiatives every Red Nose Day.

What is this year's theme?

The Big One! Because we've got the biggest ever Red Nose, it's only right we have the biggest ever Red Nose Day too!

What's happening on Red Nose Day?

All sorts of mischief and merriment will be going on throughout England, Northern Ireland, Scotland and Wales. Hundreds of thousands of people will be doing stuff to raise money. BBC TV, Radio, online and www.rednoseday.com will be awash with Red Nose capers from 31 January 2007.

Where does the money go?

Thanks to you and the money you raise, thousands of poor and disadvantaged people across the UK and Africa are getting the help they need to turn their lives around. 40% of the money raised stays here at home and 60% works hard to improve lives in Africa. Whether it be a woman living down your street who is being abused by her partner or a child struggling to survive on the streets of Africa, your cash is helping to improve, and in some cases, save lives.

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Comic Relief

What is the Comic Relief Promise?

In order to run itself in a professional and effective way Comic Relief incurs necessary significant costs. Raising funds, making grants and organisational overheads cost real money.
Despite these costs, Comic Relief is still able to promise that for every pound the charity gets directly from the public a pound goes to helping transform the lives of people living with poverty and social injustice. If Red Nose Day raises £50 million, Comic Relief will spend at least £50 million doing just that.
It can make this promise because its operating budget is covered in cash or in kind from all types of supporters like corporate sponsors and donors, suppliers, generous individuals and government (including Gift Aid) as well as from investment income and interest.

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Fundraising

What can I do for Red Nose Day 2007?

There are masses of fundraising ideas, inspiration and tips to help you have a truly Big One this Red Nose Day at www.rednoseday.com/get involved.

How can I get a DVD Fundraising Kit?

Order your kit online (they cost £1.99 to cover post, packaging and production costs). Alternatively, watch the DVD free at www.rednoseday.com.

What's in the DVD Fundraising Kit?

The DVD itself is packed with comedy from the likes of Ricky Gervais, Ali G, Peter Kay, Catherine Tate and Rowan Atkinson. But that's not all - it also includes loads of ways for you to raise cash and have a great time on Friday 16 March, with a few tips from the likes of Billie Piper and Russell Brand. There's also a booklet with fundraising ideas and info about how your money is making a big difference, plus a fundraising form, a sweepstake poster, a giro slip and details of our corporate partners.

What if I don't have a DVD player?

Never fear! There are loads of useful hints and tips to help you fundraise in the booklet that comes with your kit - and loads more online at www.rednoseday.com/get-involved.

How long will it take for you to send me the DVD Fundraising Kit?

It can take up to 10 working days for your kit to reach you from the day you order it. Thanks for your patience!

Can I get extra posters?

Yes, you can order more posters online and you can customise and download posters at www.rednoseday.com/get-involved.

Where can I order a Sweepstake Poster?

You can order a pack of 2 online or order 2 by calling the Sweepstake Poster Line: 08457 224 524. (Calls cost no more than 4p per minute from a BT landline. Calls from other networks and mobiles may vary) or download it from www.rednoseday.com.

Do you produce fundraising material in other languages?

We do have some bilingual material in English and Welsh. To find out more about this, contact cardiffoffice@comicrelief.org.uk. Comic Relief would love to be able to produce more fundraising materials in other languages; however it is not possible for us to do this because we have to keep our costs to a minimum.

Could we have some collecting tins and buckets?

We don't produce tins and buckets, but Tallai Charity Supplies will be selling branded collection buckets and tins. Order them at www.charitysupplies.com. Remember to check out The Serious Bit for legal dos and don'ts on www.rednoseday.com/get-involved

Can you donate prizes for a raffle I'm organising?

We'd love to help out but we get so many requests - we simply don't have the resources! Try contacting local businesses, who may be able to help you.

What online resources are there to help me fundraise?

There are loads of useful fundraising tools online, like a downloadable press release, customisable posters and a Fundraisers' Forum to share ideas with other fundraisers. You can also set up your own personal fundraising space, where you can collect online sponsorship, invite people to your event, put up photos and videos and tell the world what you're up to for Red Nose Day 2007. Find everything you need at www.rednoseday.com/get-involved

Is there a party kit I can buy to help with my Red Nose Day fundraising?

Yes! This year, Smiffy's has created a Big Bash Box and Funny Faces Kit to help you big up your fundraising. They include items like Red Nose Day balloons, bunting, party poppers, red hairspray, deely boppers and much more. To get your hands on one, visit http://shop.rednoseday.com/.

Can I use a Red Nose Day 2007 logo for my fundraising event?

Yes, you can download one at www.rednoseday.com/get-involved.

How do I get my event in the press?

Download and customise your own press release at www.rednoseday.com/get-involved and contact your local press directly and ask them to cover your event. Tell the world what you're doing to fundraise for Red Nose Day by setting up your own personal fundraising space at www.rednoseday.com Here you can upload text, photos and video clips. The press and other fundraisers will be able to search these pages for interesting stories.

Can you get a TV crew to cover my event?

The BBC has full editorial control over the TV show. They are already hard at work putting together TV content for Red Nose Night, so unfortunately they can't cover any more fundraising events. You can tell the world what you're doing to fundraise for Red Nose Day by setting up your own personal fundraising space at rednoseday.com You can upload text, photos and video clips.

Can a Comic Relief staff member come to our event?

Thank you so much for your invitation. We are lucky to have a dedicated, extremely hardworking team here at Comic Relief. We all put our Red Noses to the grindstone to make sure our campaigns are a success and, as much as we would love to be able to attend every event that people organise for us, we just don't have the resources. We REALLY, REALLY appreciate being invited though, as we know that it is people like you that make Red Nose Day what it is (and do all the really hard work). We couldn't do it without you and you continually inspire us. Thank you.

Are there any legal dos and don'ts I should consider?

Thank you for fundraising for Red Nose Day! We really appreciate your support, but please remember that you are responsible for your fundraising, so make sure it's safe and legal!
Here's The Serious Bit:

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Schools Fundraising

How can I get Red Noses for my school?

You can order Red Noses for your school by using the Nose Deposit Scheme. This means that schools pay 30p per nose, plus postage and packaging, and then pay the remaining 70p per nose after Red Nose Day. Go to www.rednoseday.com/schools where you can download an order form.

Are there fundraising tools available to help my school raise some money for Red Nose Day?

Yes! We've put together loads of resources including stacks of fundraising ideas, a template press release, letter home to parents, sponsorship form and loads more at www.rednoseday/schools.

What resources are available for schools?

There are 2 kits available for schools:

Can I have a school kit?/I didn't receive my kit

If you are a school, you may have received a Red Nose Day schools' Starter Kit in the post. If you can't find yours, we will happily send you another one. The best way to do this is to go online, www.rednoseday.com/schools, where you can email us, or download an order form and complete it and return to the address provided. Remember, everything you receive in the Starter Kit is available to download online, as well as lots of additional material/resources.

What if I don't have a DVD player?

Never fear! There are loads of useful hints and tips to help you fundraise that come with your kit - and loads more online at www.rednoseday.com/get-involved.

Can Nurseries Take Part?

Yes. We have a page of activities for nurseries, go to www.rednoseday.com/charlieandlola and click on Early Years. There are also lots of fun ideas in the Schools section of the website.

How can my school get involved?

Students and staff can get involved in Red Nose Day in loads of ways. Use the teaching resources in the schools' kits and online for lessons and assemblies, and check out our fundraising section for event ideas and practical tips. Also take a look at www.sendmyfriend.org to get your students involved in the Join Up - Send My Friend to School campaign.

Do I need to register?

There is no official registration process. Once you receive your schools' kit, you can organise your event, use your teaching resources and enjoy watching all the programmes coming up on BBC during the campaign. We would love to hear what your school is up to, please email schools@comicrelief.com, or sign up your event in a personal fundraising space at http://www.rednoseday.com/get-involved/ .

When can I do my event?

Red Nose Day is on Friday 16 March 2007. However, you can organise your school event anytime - just be sure to use your giro slip to pay in your fundraising money as soon as possible after the event

How do I collect the money from the students?

Do this in the most convenient way for you. We would recommend getting your students to get sponsored, or organising a 'pay to participate' activity. There are fundraising forms in the Starter Kit which can be photocopied, or can be downloaded from our website www.rednoseday.com.

Can I have more posters for my school?

You can download extra posters from our website www.rednoseday.com or if you have a school kit you can photocopy them from there. If you need more story posters you can get these in the extra kit available to order online.

Can someone come and talk at our school?

Thank you so much for your invitation. We are lucky enough to have an extremely hardworking staff team here at Comic Relief, who are incredibly busy making sure our campaigns are a success. As much as we would love to be able to attend every event that people organise for us, it is just not possible as we don't have the resources.

We REALLY REALLY appreciate being invited though as we know that it is people like you that make the campaign work (and do all the really hard work), we couldn't do it without you and you continually inspire us. Thank you.

How do I pay in my money?

There is a giro slip in both the Starter and Extras Kits. Just take it along when you pay in or donate at any bank. Otherwise, you can make a cheque payable to 'Red Nose Day 2007 (Schools)' and send it to: Red Nose Day 2007, Ernst and Young, PO Box 51543, London, SE1 2UG


Gift Aid

What is Gift Aid and how can it mean more money for Comic Relief?

If you pay UK tax and let us know, the Government will give Comic Relief 28% on top of your donation. It won't cost you a penny - all you need to do is tick the Gift Aid boxes on your fundraising form, giro slip or online personal fundraising space or tell us you want to 'Gift Aid it' when you donate online or over the phone. To say yes to Gift Aid you will need to have paid UK tax in the current tax year that's at least equal to the 28% we will claim. We also need your full name and address.

Gift Aid - How does it work?

Gift Aid is surprisingly easy. Gift Aid can apply to donations of any amount, large or small, by cash, cheque, postal order, debit or credit card or even in a foreign currency (including the Euro). If does not however apply to CAF cards (as the tax has already been reclaimed in this case). If you are a UK taxpayer, all you have to do is give Comic Relief a simple Gift Aid declaration.

What's a Gift Aid declaration?

If you make a personal donation to us during Red Nose Day, you will be asked to declare whether you would like us to claim Gift Aid. This will be either by ticking the appropriate box on the Red Nose Day giro slip (when paying in your money at a Bank or through Ernst & Young), ticking the Gift Aid box on the donation page online (if you use the Web), asking your sponsors to tick the Gift Aid box on your sponsorship form or by saying 'yes' to the Gift Aid question whilst donating via the telephone.

How can I be sure my donation qualifies for Gift Aid?

By ticking the Gift Aid box, you are declaring that you are a UK taxpayer (for the current tax year beginning 6th April) and you have paid (or are going to pay) the Government more tax throughout that year than we are claiming back. If you have donated £10, for example, and have indicated that you would like us to claim the tax back, we can claim £2.80 from the Inland Revenue. You must, therefore, be sure that you have paid (or will pay) more than £2.80 in income or Capital Gains tax to the government for that tax year. This is because the government cannot give the money you've already paid in taxes back to us if you haven't paid any!

Where can i get further information?

Visit the Inland Revenue website or the Giving Campaign website or from your local Tax Office

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The Nationwide Comic Relief Credt Card

What is the Nationwide Comic Relief Credit Card?

The Nationwide Comic Relief Credit Card is a normal VISA card with a fabulous twist. The first time you use it, Comic Relief gets £6.00 from Nationwide - then 0.5% of everything you spend after that.

To celebrate Red Nose Day 2007, Nationwide are doubling the donation every time you spend on the card during March - that's 1% of the value of your purchases to Comic Relief every time you use it.

How do I get one?

To apply for Nationwide Comic Relief Credit Card and make your support for Comic Relief last longer and longer, log on to www.nationwide.co.uk or call 0800 30 20 10.

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How to pay money in and get a receipt

How can I pay in fundraising money or make a donation?

You can use the giro slip in your fundraising kit. Just take it along when you pay in or donate at any bank. If you don't have a giro slip, or you'd rather pay in at the building society or post office, just ask to pay your money into the Red Nose Day 2007 account. You can pay in or donate by post - make your cheque payable to Red Nose Day 2007 and send it to Red Nose Day 2007, Ernst and Young, PO Box 51543, London, SE1 2UG. You can also pay in money online. Or, if you'd like to pay in or make a donation over the phone, please have your card details ready and call our automated donation line: 08457 910 910. (Calls cost no more than 4p per minute from a BT landline. Calls from other networks and mobiles may vary).

Will I receive a 'Thank You' receipt for fundraising?

We'd love to personally thank you all for your wonderful support, but we are trying really hard to keep our costs to a minimum. If you'd like a receipt for your fundraising money, please fill in your address and tick the 'Thank You Certificate' box on the back of your giro slip and send it with your cheque to Red Nose Day 2007, Ernst & Young, PO Box 51543, London, SE1 2UG. Or, if you pay your fundraising money over the counter at a bank, post office, building society, or online, please attach your giro slip stub or receipt to your completed fundraising form and send it to Ernst & Young at the same address. We promise we will send your certificate as soon as we can, but please bear with us as there are so many of you lovely people for us to thank!

I have a bag full of small change. What shall I do with it?

Count it and bag it and then take it to any High Street bank, post office or building society and ask to pay your money into the Red Nose Day 2007 account.

I've collected some foreign currency. What shall I do with it?

Banks and building societies will only accept sterling. If you have a bank account you could pay the money in there and then write a cheque to Red Nose Day 2007.

I know that my employer operates a matched giving scheme. What can I do to get them to match my donation?

Ask your employer for a matched giving form. Send this to Red Nose Day 2007, Ernst and Young, PO Box 51543, London SE1 2UG with your cheque. If you have already paid your money in to a bank send the bank giro stub/receipt, together with the matched giving form, to Red Nose Day 2007, Ernst and Young, PO Box 51543, London SE1 2UG.

Can I set up a standing order for Red Nose Day/Comic Relief?

Yes you can. Write to The National Fundraising team, Comic Relief, 5th Floor, 89 Albert Embankment, London SE1 7TP and ask for a Regular Giving kit, or email fundraising@comicrelief.org.uk

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TV / Artists

Can you get a celebrity to attend my event?

Unfortunately our celebrities are so busy helping us to promote Red Nose Day by giving interviews, filming and rehearsing for the TV show that they are all too busy to be able to come to any other events. Why don't you think about getting in touch with local celebrities or public figures, such as your mayor or MP, who might be able to come along? Contact your local council or media to find out how you might get in touch with these people.

I want to come and present a cheque on TV, can I?

Thank you so much for the money you have raised for Red Nose Day. The BBC has full editorial control over the content of the TV show.
There are only usually 4 or 5 cheque presentations during the TV show over the whole night as most of the time is taken up by entertainment and information about where the money you raise goes.

We have already allocated these slots to our corporate partners who give us an enormous amount of support. We REALLY REALLY appreciate the money you have raised as we know that it is people like you that make the campaign work (and do all the really hard work). We couldn't do it without you and you continually inspire us. Thank you.

Can i get tickets for the show?

The BBC is responsible for allocating tickets to the TV show. They do get a large number of requests, so good luck! For details on how to apply, contact BBC Studio Audiences at http://www.bbc.co.uk/whatson/tickets/shows/comic_relief.shtml.

Where can i find out about Red Nose Day programmes?

For all information about Red Nose Day programmes please visit www.rednoseday.com.

When is the RND show on?

This year's Red Nose Day Night is on Friday 16 March, from 7pm-late on BBC ONE and BBC TWO.

Who's presenting the RND show this year?

For a night of cracking comedy and the biggest celebrities strutting their stuff, tune in to the Red Nose Day Night of TV. Top TV talents Jonathan Ross, Lenny Henry, Davina McCall, Graham Norton, Russell Brand, Fearne Cotton, Kate Thornton, Paul O'Grady and Chris Evans will be on hand to guide you through this TV extravaganza. Some of the TV treats to look forward to on the night include the last ever 'Vicar of Dibley' special, exclusive Catherine Tate sketches, a Red Nose Day version of MTV's blingtastic 'Pimp My Ride UK' and special performances from Peter Kay, Little Britain, Ricky Gervais, Mitchell and Webb and many more.

What's happening on the radio for RND this year?

Following on from the massive success of his Red Nose Day Rally in 2005, Radio 1's Chris Moyles has set himself the whopping great challenge of raising even more cash for RND '07. Taking the Breakfast team's obsession with karaoke to a whole new scale, they plan to tour the UK, hosting karaoke nights at packed-out concert venues up and down the country in the week leading up to Red Nose Day. Joining Chris and the crew across the week will be a host of Radio 1 DJs and masses of celebrities. The 'Truck of Luck' will also reappear, giving out mega prizes across all Radio 1 shows for RND '07 and raising lots of money along the way.
It's not just Radio 1 pulling out all the stops for Red Nose Day. Every BBC network station, as well as the dozens of Nations and Regions stations, will be right behind the Red Nose Day campaign. Tune in to find out how they'll be turning the radio waves red, and raising plenty of cash along the way.

Comic Relief does The Apprentice

Sir Alan Sugar's abrasive style comes to Comic Relief. To raise money ten celebrities battle to build businesses that call for discipline, teamwork, creativity and hard work. Succeed and the team survives. Fail and their celebrity status won't save them, because the following day Sir Alan's infamous boardroom beckons. and someone will get fired.

Comic Relief Does Fame Academy

Thirteen stars will sing for survival as the Academy opens its doors for a new batch of celebrity students. Whether they're in tune or off key, these celebrity wannabe singers will fight it out for viewers' votes to stay in the competition and raise cash for Red Nose Day 2007.

Casualty

Richard Curtis has been busy co-writing a special episode of Casualty to coincide with Red Nose Day. Exploring some key issues that Comic Relief cares about, including mental health, elder abuse and seeking asylum in the UK, it promises to be compelling viewing. Also watch out for guest appearances from a Comic Relief comedian and favourite ex-cast member!

Inside the World of Mental Health

As part of Comic Relief's commitment to raising awareness of mental health, this fly-on-the-wall documentary, co-funded by BBC Learning, explores the lives of people living with mental health problems and shows how Comic Relief cash can help them to cope.

Adrian Edmonson Takes on the Crisis in Northern Kenya

Comedian and Holby City star Adrian Edmondson travels to Kenya to see Comic Relief cash in action. He witnesses the effects of the drought and meets the nomadic pastoralists of Wajir who face starvation. From living with a nomadic Kenyan family to lobbying the UK and Kenyan governments, Adrian's journey takes him from curious bystander to activist for long-term change.

Comic Relief Does Car Booty

Led by Dawn French and Jennifer Saunders, famous duos open their car boots to London's bargain hunters at the Big Car Boot Sale. Selling mounds of clutter to raise cash for Comic Relief, the thrifty teams will be competing for the Car Booty Crown

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BBC Phone and Text Competitions

I saw a competition on the BBC - what is the prize/how can I enter/what are the terms and conditions?

For terms and conditions for all current Red Nose Day competitions, please visit http://www.rednoseday.com/at-school/fundraise/competitions/.

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Sport Relief

When is the next Sport Relief?

Sport Relief happens every other year and the next one is in March 2008. Our big campaign this year is Red Nose Day, and it's happening on Friday 16 March. Tens of thousands of people up and down the country will be putting on their Red Noses and taking part in Red Nose Day.

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Merchandise and Companies

The Basics

How much do the Red Nose Day products cost?
I didn't get the Chocpix picture I wanted - how can I buy one?

Unfortunately it is not possible to request which Chocpix square you will get in with your Red Nose - it is completely random.

I put the stickers that come with the Nose on my skin and they were difficult/painful to remove.

We're sorry you've had trouble with the Red Nose stickers. These were designed to adhere properly to the foam nose and do come with a warning not to apply to the skin.

To remove the stickers from skin soak the sticker in water and gently remove.

Will I be able to donate money to Comic Relief on-line?

Yes. Customers wishing to donate money to Comic Relief on-line should visit www.rednoseday.com/onlinedonation.

Which companies are partners for RND '07?

Sainsbury's, Oxfam, TK Maxx, BT, Walkers, Andrex, Kleenex, Muller, Penguin, Charlie and Lola, Puffin, Nationwide, Babybel, New Covent Garden Foods, nPower, First Choice, match.com, Gala, Union Coffee, National Association of Pension Funds, Dubble, Smiffy's, Working Title,Ernst & Young, PC, Adobe, Dubble, CISCo, Empirix, Oracle, Pipex Communications, Sun, World Pay, Zeus, Claranet, Artez, Can Factory, ChetttahMail, dsi Nexdox, Net Tracker, bigmouthmedia, iJack, System and Concepts.

Availability

Where is RND '07 merchandise sold?

The Red Nose is available in all Sainsbury's and Oxfam stores (totalling over 1200 stores), selected novelty shops, BBC Shops and online at http://shop.rednoseday.com and www.sainsburys.co.uk.
The Big Smelly Nose Balls (air freshener car nose) and Clothes Nose (pin badge) are available in all Sainsbury's and Oxfam stores and online at http://shop.rednoseday.com.
The RND'07 T-shirt is available in all TK Maxx Stores (over 170 stores) and online at www.rednoseday.com. T-shirts cannot be bought through www.tkmaxx.com as they do not have an online retail facility.
To find your nearest store visit www.rednoseday.com/shop.
Le Riche stores are selling noses, badges and car noses in the Channel Islands.

Why can I only buy noses, car noses and badges at Sainsbury's/Oxfam/BBC Shops/online? Why can't I sell noses in my shop?

Sainsbury's kindly cover the cost of producing, distributing and retailing the nose, pin badge and car nose. Red Nose Day would not be possible without a major Red Nose partner.
This means Comic Relief takes no financial risk and receives maximum income to help some of the most disadvantaged people in the UK or Africa. In return for this key investment Sainsbury's become the primary retailer of the nose.
Without this support Comic Relief could not cover the cost of making the noses and would put the charity at great financial risk, which we cannot afford to do.
We realise that not every town has a Sainsbury's store; therefore Comic Relief has made special arrangements with Sainsbury's to allow Oxfam and BBC Shops to stock the nose. In addition it is possible to purchase merchandise at Le Riches stores in the Channel Islands, and online at www.rednoseday.com/shop.

Why can I only buy the T-shirt from TK Maxx?

TK Maxx kindly covers the cost of producing, distributing and retailing the T-shirt. This means Comic Relief takes no financial risk and receives maximum income to help some of the most disadvantaged people in the UK or Africa. In return for this key investment TK Maxx becomes the primary retailer of the T-shirt.
Without this support Comic Relief could not cover the cost of making the T-shirt and would put the charity at great financial risk, which we cannot afford to do.
We realize that not every town has a TK Maxx store; therefore it is also possible to purchase the T-shirt online at www.rednoseday.com.

When is merchandise available?

Merchandise goes on sale from 31 January 2007 until a few days after Red Nose Day on Friday 16 March 2007.

How do I get hold of a large quantity of noses for where I work/my school?

Schools can order noses in bulk and pay only a deposit up front with the Nose Deposit Scheme (NDS). Every school was sent an order form in September and further reminders in January. If this is not at hand then the form is available at www.rednoseday.com to download.
NDS forms must be received by 9 March, to ensure delivery in time for Red Nose Day on the 16 March.
The Nose Deposit Scheme is offered to educational establishments and youth groups only, and is not intended for general access.
For any other bulk orders please contact your local Sainsbury's store or order online at www.rednoseday.com. Items must be paid for in advance in full.
Alternatively orders can be made directly through Comic Relief. Please contact Sara Taylor on s.taylor@comicrelief.com to purchase merchandise in bulk quantities.

I haven't got a computer to order online...

You can still buy your nose at your local Sainsbury's, Oxfam, BBC Shop and selected joke and novelty shops. The T-shirt is available at all TK Maxx stores.

Will Comic Relief merchandise be available on line all year round?

No. Red Nose merchandise will be only available for the campaign period, 31 January to 16 March. It is possible to support Comic Relief throughout the year by using the Nationwide Comic Relief Credit Card. For more information please visit www.nationwide.co.uk or call 0800 30 20 10.

Why does the online shop not deliver overseas?

Thank you for your enquiry about Red Nose Day 2007 merchandise availability overseas. While we do have an internationally accessible website, its online shop only retails within the UK. Due to globally differing product testing laws and requirements, we are only dispatching items to UK and BFPO addresses. For inspiration for other ways to get involved and raise money for RND '07, please visit www.rednoseday.com.

The Nose and Balls

Why do we have to pay for the nose?

The Red Nose is one of Comic Relief's primary sources of fundraising and as much as we would like to give a nose to everyone for nothing, we have to put priority on raising money.

Can any unsold noses be returned?

No, all noses bought are non-returnable; this includes those sold through the Nose Deposit Scheme, as Comic Relief cannot afford the financial risk of selling on a sale-or-return basis.

What does the Big Smelly Nose Balls car air freshener smell of?

Sweet smelling vanilla.

The T Shirt

What sizes does the T-shirt come in?

This year's T-shirt is only available from TK Maxx stores and online at www.rednoseday.com. The T-shirt comes in 4 styles.

Why isn't Oxfam stocking the T-shirt?

Logistically it is not possible for Oxfam shops to stock the T-shirts. There are four different styles and a huge range of sizes to stock, so it's unfeasible.

Quality

My RND '07 item has broken. What should I do?

We're sorry that your Red Nose Day merchandise has broken. All items have passed their relevant testing. If the item was bought online please return the item using the returns label provided on delivery. If the item was purchased in store, please return it to the store you bought it from.

My Chocpix square was broken when I opened the Red Nose box. What should I do?

We're sorry that your Red Nose Day merchandise has broken. If the Red Nose with the Chocpix Square was bought online then please return it using the returns label provided on delivery - please see www.rednoseday.com/shop for more details. If the item was purchased in a store, please return it to the store you bought it from.

My nose doesn't fit. Why don't they fit?

We're sorry that your Red Nose doesn't fit. The 2007 nose has been designed specifically with the intention of fitting more easily and comfortably and now fits the vast majority of wearers.
However, due to the large range of nose sizes in the world it is difficult to make a nose that will definitely be wearable by everyone while retaining a high fun-factor.
We hope this has not spoiled your enjoyment of Red Nose Day.

I didn't get any chocolate or stickers with my face nose.

We're sorry that your nose did not include your Chocpix square or stickers. Over 8 million noses were made for Red Nose Day 2007 - each and every one should have been boxed to include these items. We will gladly supply you with another sample as long as we have spares remaining.
If the item was brought online please return the item using the returns label or if it was purchased in store, please return it to the store you bought it from.

What are the washing instructions for the T-shirt?

The T-shirt is 100% cotton. The manufacturers have provided the following recommendations. Machine wash warm with like colours. Only non-chlorine bleach when needed. Tumble-dry low. Remove promptly. Warm iron when needed. Iron the fashion T-shirt inside out and avoid the front motif.

What tests were carried out on the T-shirt?

To ensure that the fabric is fit for use extensive tests were carried out by TK Maxx at an accredited lab.

The T-shirt doesn't fit/I'm having washing problems with the T-shirt/why is the T-shirt in two colours?

We're sorry to hear that you are having trouble with your T-shirt. They are available in a range of standard sizes from child to extra large. Each garment has a label stitched inside that gives appropriate washing instructions. If you follow these there should not be a problem.
We decided to make the T-shirt available in two colours to give our supporters more choice, and ultimately to hopefully sell more.

Safety Issues of Products

What safety tests have you done?

All items have passed their relevant testing. The Noses, Badges, Car noses and Gigglers have passed the requisite European safety standards of EN71.

I am allergic to nuts. Am I able to eat the Chocpix square?

The Chocpix square has been produced in a nut free environment and does not contain nuts.

Please note that, although the larger A6 sized Chocpix bars on sale at www.rednoseday.com/shop do not have nuts as an ingredient, they have not been produced in a nut-free environment.

Does any of the RND07 merchandise contain latex?

There are latex balloons in Smiffy's Big Bash Box and Tallai's Party Kit. There are also latex balloons in the Fundraising organiser's kit and the school's kit.

Financial Questions

Why does only a proportion of the sale of the merchandise go to Comic Relief?

Unfortunately there are always costs associated with any product. We work hard to keep these costs to a minimum and to ensure as much money as possible comes to Comic Relief.

I think £1 for a nose is too expensive.

We're sorry that you feel £1 is too much to pay for a nose. They have always been £1, since the very first Red Nose Day, and have advanced considerably in design since then. We feel that £1 is a good price for this year's exciting nose and it's a sum that still raises a good quantity of money for the projects we support.

Why isn't all the merchandise Fairtrade?

The Red Nose does not carry the Fairtrade mark. However, we work closely with the manufacturers to ensure that the production and manufacture of our merchandise adheres to local and international ethical guidelines.

The nose comes with an amazing Chocpix square, made of delicious white Fairtrade chocolate. The chocolate comes from Kuapa Kokoo, a Fairtrade co-operative of 45,000 cocoa farmers in Ghana, West Africa.
The Red Nose Day T-shirts are produced from Fairtrade cotton.
We are fully supporting the development of, and raising the awareness of, the fair trade market by promoting the fairly traded chocolate bar, Dubble and also Maraba Coffee which is the very first fairly traded product to come out of Rwanda.

Is the Nose recyclable?

The material used for the Red Noses is polyurethane (PU) foam. This foam is recyclable, reusable, and UV (sunlight)-degradable. Please contact your local council about local recycling facilities.

Was any of the RND '07 merchandise tested on animals?

In sourcing these products we have not tested them on animals. It is not our intention to create any product that would need to be tested on animals.

What is in the Party Kit?

The Party Kit is exclusively available through Tallai Charity Supplies and contains 10m of plain red bunting, 10 branded balloons and 60 stickers. The kit costs £5.95 with a £2 postage charge.

Where is the Party Kit available?

www.charitysupplies.com

What is the 'Big Bash Box'?

This box contains bunting, latex balloons, face paints, red hairspray, and party poppers, and is only available through www.rednoseday.com. The box costs £7.00 with £1.00 going to Comic Relief

What is the Fancy Faces Kit?

This box contains deeley boppers, red hairspray, face paints, comedy eyebrows and tash, and is only available through www.rednoseday.com. The box costs £3.75 with 75p going to Comic Relief.

Can I get branded balloons or stickers for a party?

The party kit from Tallai Charity Supplies contains 10 branded balloons and 60 branded stickers as well as 10m of red bunting.

When is the last day for online orders?

To ensure you receive your order by Friday 16 March, it must be placed online by Friday 9 March.

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Red Nose Day Deposit Scheme

How much does the nose cost through the Nose Deposit Scheme?

The nose is £1. In shops you have to pay the whole £1 upfront, but on the Nose Deposit Scheme you pay 30p per nose upfront and the remaining 70p after Red Nose Day, once the noses have been sold to the schoolchildren. There is also a charge for postage and packaging.

When do I have to pay the balance?

As soon as you can after Red Nose Day. Please be sure to send in the balance. Make the cheque out to the Red Nose Deposit Scheme and send it to Red Nose Day Schools Stuff, FREEPOST NAT 4756, JARROW, NE32 3BR.

When will my nose order arrive?

Orders received before 6 February will be delivered by 16 February. Until 3 March orders will be delivered within 10 working days of us receiving your order. The scheme closes on 3 March, because we would not be able to guarantee delivery of your noses by Red Nose Day on Friday 16 March.

I am allergic to nuts, am I able to eat the Chocpix square?

The Chocpix square included with the Red Nose has been produced in a nut free environment and is nut free.

Please note that, although the larger A6 sized Chocpix bars on sale at www.rednoseday.com/shop do not have nuts as an ingredient, they have not been produced in a nut-free environment.

Why can't I buy badges, T-shirts and car noses on a deposit-scheme basis?

Comic Relief cannot afford the financial implications of organising and maintaining schemes for items other than the nose, the huge popularity of which makes the costs involved viable.

Why do we have to pay for the Nose?

The Red Nose is not only a much-loved icon of British culture it is also one of Comic Relief's primary sources of fundraising, and as much as we would like to give a Nose to everyone for nothing we have to put priority on raising money.

What do we do with any unsold Noses?

Noses ordered on the Nose Deposit Scheme are non-returnable. Comic Relief cannot afford the financial risk of selling on a sale-or-return basis and would still expect the remaining 70p per Nose for all Noses ordered.
Please be sure to only order as many Noses as your schoolchildren will buy. Any leftover Noses are the school's to do with as it pleases.

When will my NDS order arrive?

Orders received before 6 February will be delivered by Friday 16 February. Until 3 March orders will be delivered within 10 working days of us receiving your order.
The scheme closes on 3 March, because we would not be able to guarantee delivery of your Noses by Red Nose Day 16 March 2007.

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Climate Change

Does any of Comic Relief's money go to help the victims of climate change?

Comic Relief supports some of the poorest and most vulnerable communities in the world. For example, over recent years Pastoralists in Northern Kenya have seen their rainy seasons become more unpredictable and millions of people have been subjected to terrible periods of drought, often followed by floods. The goats and cattle, from which they earn a living, die and they are dependent on food aid. We have made additional grants to help these communities through a time of crisis and also to help them plan longer term for a changing world.

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JOIN UP! - Send My Friend To School

What is Join Up - Send My Friend to School?

School is essential for children's happiness but 80 million children miss out. You'll change thousands of lives on Red Nose Day. But to make sure everyone gets the chance to go to school requires the level of resource only governments can provide. Comic Relief has joined up with the Global Campaign for Education, and is asking teachers and children to join up making real and virtual chains of buddies to world leaders. Visit www.sendmyfriend.org to find out more.

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About Keeping In Touch

Can you send me updates about what's happening at Comic Relief?

There are so many exciting things happening at Comic Relief that we'd love to tell you about them from time to time. Visit our Keep in Touch page if you'd like to hear from us.

Please can you take me off the mailing list?

Of course we will make sure you're taken off the mailing list. Please call us on 020 7820 5555, or email fundraising@comicrelief.org.uk to let us know.

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Comic Relief USA

We are a British organisation, also called Comic Relief, but we are not related nor affiliated to the organisation of the same name. Any comments abd Comic Relief USA should be forwarded directly to them. Their website address is www.comicrelief.org.

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