Online Shop Terms and Conditions
Please note that teachers ordering Red Noses for School should read the Red Noses for Schools Terms and Conditions.
The following terms and conditions of sale apply to all orders, except Red Noses for Schools, placed with the Red Nose Day 2011 online shop (in addition to the Terms of Use, which apply to the use of the site generally). By placing an order for goods you are deemed to have accepted these terms and conditions of sale.
We advise you to print and keep a copy of these terms and conditions for your records. Please note that we may make changes to these terms and conditions from time to time, so please check them each time you use the online shop.
Please note that these terms and conditions do not apply to free fundraising packs or other free materials ordered through the site or to donations added to your order.
Purchasing
To purchase goods from Comic Relief through the online shop, you need to complete the online ordering process. Your order is an offer to buy the goods on these terms and conditions of sale. We will send you an email confirming receipt of your order and your order details. Our email is our acceptance of your offer to buy the goods. Worldpay will process your payment on our behalf.
The supply of goods from the online shop is subject to availability. Whilst we will try to inform you if any goods are unavailable before you place an order, we cannot always do this. If this happens, you will be informed by email and you will either not be charged or be refunded for any unfulfilled items.
Prices
Prices of all goods available on the online shop are quoted and charged in sterling and, where applicable, are inclusive of VAT at the current rate.
Forms of Payment
We accept all major credit and debit cards (except American Express and Electron). Comic Relief cannot accept payment by cash, cheque or postal order for orders placed on the online shop.
Delivery
We regret that we are unable to deliver outside of the UK, as the high cost of delivery beyond the UK currently makes such a service uneconomic. Please note that we cannot deliver to PO Boxes.
Parcels will be dispatched either through Royal Mail or Courier, dependent on the order weight and value. All courier deliveries will require a signature at receipt. A postage and packaging charge (referred to as P&P) is payable on all orders according to the size of the order. This charge will be calculated at the checkout stage of your order, and includes VAT at the current rate.
Cancelling your Order
You have a statutory right to cancel your order by notifying us in writing within 7 working days of delivery.
Your right to cancel does not apply:
- to noses ordered through the Red Noses for Schools scheme
- to DVDs, CDs, software or other recordings if you have unsealed them;
- to goods you have used and which are therefore not in a saleable condition; or
- to all goods or services, if you are acting in the course of business.
To cancel your order and claim a refund, write to us at the Returns Address below within 7 working days from delivery, heading your letter "Order Cancellation" and providing your name and contact details, your order number and a description of the goods being cancelled. A 'working day' is any day which is not a weekend or a bank holiday.
If you have already received your goods, send them back to the same Returns Address in a saleable condition, using the address label and returns slip provided on the delivery note. We recommend you use registered or recorded delivery to ensure they reach us safely. If you do not return the goods, we have the right to collect the goods from you and charge you for the full cost of doing so.
If you wish to cancel before delivery, please email us immediately at shop@rednoseday.com with your name, address and order number. Whilst we will try to cancel the order before it is dispatched, we may be unable to do so. If the goods are delivered you will still need to cancel your order in writing and return the goods as set out above.
We will refund the purchase price to you within 30 days of your cancellation notice (including the original postage and packing we charged you). You are responsible for the costs of returning the goods and this cannot be refunded.
Please note that we are unable to cancel any orders after the 7 working day period unless the goods are faulty (see 'Faulty Goods' below). Your right to cancel is separate from other statutory rights you may have.
Faulty Goods
If any goods ordered from us are faulty, please return them using the address label and returns slip provided on the delivery note as soon as possible to the 'Returns Address' below, securely packaged. If we find that the goods are faulty, and you have returned them within a reasonable period, we will refund the purchase price to you (including the original postage and packing we charged you), and your postage and packaging costs for returning the goods (standard recorded delivery). This refund policy does not affect your statutory rights.
Replacement Goods
Please note that due to campaign time constraints and stock availability, we cannot guarantee to be able to replace any returned item in time for Red Nose Day on Friday 18th March 2011.
Returns Address
Please use the returns label included in the delivery note. The address for returning faulty or cancelled goods is:
Online Shop Returns
PO Box 56
Jarrow
NE32 3WW
Donations
We regret that any additional donations made through the ordering process (including Round Pound) are not refundable.
Children
You may only order goods through the online shop if you are 18 or over. If you are under 18 years old, please ask your parent or guardian to complete the ordering process.
Liability
Comic Relief shall not be liable if we are unable to carry out our obligations (including any delays) due to any circumstances beyond our reasonable control.
Comic Relief shall not be liable for any indirect or consequential losses, or for any business losses (including loss of profits, data, anticipated savings, goodwill or for wasted expenditure) you may suffer as a result of any breach of these terms and conditions of sale.
We do not limit or exclude our liability for death or personal injury caused by our negligence.
Re-sale of products
The products sold on this site raise money for Comic Relief, and are not intended for commercial re-sale. Under charity fundraising laws, businesses may not re-sell the products to the general public without the permission of Comic Relief.
Governing law and jurisdiction
These terms and conditions of sale shall be governed by and enforced in accordance with the laws of England and Wales. Comic Relief and you both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
Company details & Address
The online shop is operated by Comic Relief Limited, a subsidiary of Comic Relief, registered charity 326568 (England & Wales) and SC039730 (Scotland). VAT number 773865187.
Our address for correspondence or queries is below (please note that the address for returning faulty or cancelled goods is the Returns Address):
Online Shop
Comic Relief
89 Albert Embankment
London SE1 7TP
For any queries or complaints about goods or services please contact us at shop@rednoseday.com.
Red Noses for Schools - Terms and Conditions
If you order Red Noses through the Red Noses for Schools scheme, you agree that:
1. Red Noses must be sold for £1 each.
2. All money raised from the sale of Red Noses must be given in full to Comic Relief. During the ordering process, you can choose to pay Comic Relief either a 30p deposit in advance and 70p after Red Nose Day, or the full £1 in advance. However, whichever method you choose, you may not deduct any costs from the money raised (including the processing, postage and packaging charges).
3. If people give more than £1 for each Red Nose, the additional amount must be dealt with as donations received on behalf of Comic Relief. All donations must be sent to Comic Relief with the proceeds from the sale of the Red Noses.
4. Each person who receives Red Noses under this scheme agrees that any sales of Red Noses by that person are made on behalf of, and as an unpaid agent for, Comic Relief Limited, a subsidiary of Comic Relief.
5. Each person who receives Red Noses under this scheme is responsible for (a) ensuring that Comic Relief receives as quickly as practicable after the event the balance required from all Red Noses ordered and any accompanying donations and (b) disposing of all Red Noses for which proceeds are not received so they cannot be reused. Please recycle your Noses at your nearest Sainsbury’s store. DO NOT put in your household recycling. For more information visit rednoseday.com.
6. We regret we are unable to refund deposits for (or take back) unsold Red Noses.
7. On all materials supporting or publicising sales of the Red Noses you must state: “At least 70p from the sale of each Red Nose goes to Comic Relief, registered charity 326568 (England/Wales); SC039730 (Scotland).”
8. Red Noses ordered before 31st January 2011 should be delivered by 11th February 2011. After this date you should allow 10 working days for orders to arrive. The Red Noses for Schools scheme closes on Friday 11th March 2011. Order forms received after this date will not be processed and your cheque will not be cashed. P&P includes VAT at the current rate.
9. The Red Nose is not suitable for children under 3 years old.