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Online Shop Terms & Conditions

The following terms and conditions of sale apply to all orders placed with the Red Nose Day 2009 online shop (in addition to the Terms of Use, which apply to the use of the site generally). By placing an order for goods you are deemed to have accepted these terms and conditions of sale.

We advise you to print and keep a copy of these terms and conditions for your records. Please note that we may make changes to these terms and conditions from time to time, so please check them each time you use the online shop.

Please note that teachers using the Teachers’ Online Shop should read the Teachers’ Online Shop Terms and Conditions.
Please note that these terms and conditions do not apply to free Fundraising Packs ordered and sent through the site.

Purchasing
To purchase goods from Comic Relief through the Red Nose Day online shop, you need to complete and submit the order form. Your order is an offer to buy the goods on these terms and conditions of sale. We will send you an email confirming receipt of your order and your order details. Our email is our acceptance of your offer to buy the goods. Worldpay will process your payment on our behalf.

The supply of goods from the online shop is subject to availability. Whilst we always try to inform you if any goods are unavailable before you place and order, we cannot always do this. If this happens you will be informed by email and you will either not be charged or be refunded for any unfulfilled items.

Prices
All prices of goods available on the online shop are quoted and charged in sterling and, where applicable, are inclusive of VAT. All prices will remain unchanged until Friday 20th March 2009, with the exception of any unexpected price or VAT changes.

Forms of Payment
We accept all major credit and debit cards (except American Express and Electron). Comic Relief cannot accept payment by cash, cheque or postal order for orders placed on the online shop.

Delivery
Sorry we are unable to deliver outside of the UK, as the high cost of delivery beyond the UK currently makes such a service uneconomic. Please note that we cannot deliver to PO Boxes.

Parcels will be dispatched either through Royal Mail or Courier, dependent on the order's weight. All Courier deliveries will require a signature at receipt. A processing, postage and packaging charge is payable on all orders according to the size of the order. This charge will be calculated at the checkout stage of your order.

Cancelling your Order
You have a statutory right to cancel your order by notifying us in writing within 7 working days of delivery.

Your right to cancel does not apply:

  • to DVDs, CDs, software or other recordings if you have unsealed them;
  • to goods you have used and which are therefore not in a saleable condition; or
  • to all goods or services, if you are acting in the course of business.

To cancel your order and claim a refund, write to us at the "Returns Address" below within 7 working days from delivery, heading your letter "Order Cancellation" and providing your name and contact details, your order number and a description of the goods being cancelled. A 'working day' is any day which is not a weekend or a bank holiday.

If you have already received your goods, send them back to the same Returns Address in a saleable condition, using the address label and returns slip provided on the delivery note. We recommend you use registered or recorded delivery to ensure they reach us safely. If you do not return the goods, we have the right to collect the goods from you and charge you for the full cost of doing so.

If you wish to cancel before delivery, please email us immediately at shop@rednoseday.com with your name, address and order number. Whilst we will try to cancel the order before it is dispatched, we may be unable to do so. If the goods are delivered you will still need to cancel your order in writing and return the goods as set out above.

We will refund the purchase price to you within 30 days of your cancellation notice (including the original postage and package we charged you). You are responsible for the costs of returning the goods and this cannot be refunded.

Please note that we are unable to cancel any orders after the 7 working day period unless the goods are faulty (see 'Faulty Goods' below). Your right to cancel is separate from other statutory rights you may have.

Faulty Goods
If any goods ordered from us are faulty, please return them using the address label and returns slip provided on the delivery note as soon as possible to the 'Returns Address' below, securely packaged. If we find that the goods are faulty, and you have returned them within a reasonable period, we will refund the purchase price to you (including the original postage and package we charged you), and your postage and package costs for returning the goods (standard recorded delivery). This refund policy does not affect your statutory rights.

Replacement Goods
Please note that due to campaign time constraints and stock availability, we cannot guarantee to be able to replace any returned item in time for Red Nose Day on Friday 13th March 2009.

Returns Address
Please use the bar-coded returns label included in the delivery note. The address for returning faulty or cancelled goods is:

Online Shop Returns
PO Box 56
Jarrow
NE32 3WW.

Children
You may only order goods through the online shop if you are 16 or over. If you are under 16 years old, please ask your parent or guardian to complete the ordering process.

Liability
Comic Relief shall not be liable if we are unable to carry out our obligations (including any delays) due to any circumstances beyond our reasonable control.

Comic Relief shall not be liable for any indirect or consequential losses, or for any business losses (including loss of profits, data anticipated savings goodwill or for wasted expenditure) you may suffer as a result of any breach of these terms and conditions of sale.

We do not limit or exclude our liability for death or personal injury caused by our negligence.

Re-sale of products
The products sold on this site raise money for Comic Relief, and are not intended for commercial re-sale. Under charity fundraising laws, commercial organisations may not re-sell the products to the general public without the permission of Comic Relief.

Governing law and jurisdiction
These terms and conditions of sale shall be governed by and enforced in accordance with the laws of England and Wales. Comic Relief and you both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

Company details & Address
The online shop is operated by Comic Relief Limited, a subsidiary of Comic Relief, registered charity 326568 (England & Wales) and SC039730 (Scotland). VAT number 773865187.

Our address for correspondence or queries is below (please note that the address for returning faulty or cancelled goods is set out above in 'Returns Address'):

Online Shop
Comic Relief
5th Floor
89 Albert Embankment
London SE1 7TP

For any queries or complaints about goods or services please contact us at shop@rednoseday.com.

Security and Privacy
When you place your order you are automatically connected to our secure server using SSL encryption technology. This ensures that the information you send cannot be read by anyone apart from our e-commerce team. To check you are in a secure area of our site please look at the bottom of your browser and you will see a closed padlock.

When you submit your order you are authorising Comic Relief to use your personal details to fulfil your order (through Worldpay and DSI). For further details, please see our privacy policy and the questions set out on the order form page regarding the use of your personal details. In the event of there being a problem with your order we will communicate with you via e-mail, telephone or letter.